Shipping policy
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location and external factors.
Shipping Costs
- Shipping costs are calculated at checkout based on your location
- We may offer free shipping promotions from time to time
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays & Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information provided by the customer
If your package is delayed, please contact the shipping carrier first or reach out to us for assistance.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
SkincareBasics is not responsible for lost or stolen packages marked as delivered.
If this occurs, please contact the shipping carrier to file a claim.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
We will assist you with a replacement or refund.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: support@skincarebasics.com