Refund policy
Refund & Return Policy
At SkincareBasics, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required (order number or receipt)
For hygiene and safety reasons, used skincare tools cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Items damaged due to misuse or improper handling
- Items returned without prior approval
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your payment provider
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the damaged item
We will offer a replacement or full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, your order may already be processed and shipped.
Contact Us
If you have any questions about your return or refund, please contact us:
Email: support@skincarebasics.com