Contact information
We’re here to help! 💛
At SkincareBasics, your satisfaction is our priority. Whether you have a question about your order, need product guidance, or just want to learn more — feel free to reach out anytime.
📩 Get in Touch
Email: support@skincarebasics.com
We aim to respond to all inquiries within 24 hours (business days).
🛍️ Order Support
If you’re contacting us about an order, please include:
- Your order number
- A brief description of your issue
This helps us assist you faster.
💬 Common Questions
Where is my order?
Once your order ships, you’ll receive a tracking number via email.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase.
Do you accept returns?
Yes! Please check our Refund & Return Policy for full details.
🌿 Product Questions
Not sure how to use your Ice Roller or want skincare tips?
We’re happy to guide you — just send us a message!
🤝 Customer Care Promise
At SkincareBasics, we believe in simple skincare and honest support.
We’re committed to making your experience smooth, helpful, and stress-free.